Privacy Policy

In accordance with Regulation (EU) 2016/679, of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free movement of such data, and Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, the Oliva City Council makes its data protection policy available to users.

1.- Identity of the data controller

The data controller of the personal data collected on the corporate website jocompreaoliva.es is:

• OLIVA CITY COUNCIL
• Address: Pl. Ayuntamiento, 1, 46780 Oliva
• Phone: +34 962 850 250
• Email: info@oliva.es

2.- Purpose and retention period of data processing

The data you provide us through different means, registration and/or contact forms at the time of data collection, is carried out in accordance with current legislation on data protection and is done solely for the purpose of providing you with the service you request. In each of these means, detailed information is provided on the purpose of the processing, and the processing will be carried out only if authorized.

Below, we detail the information related to the different processes carried out by the City Council:

• Provision of the YO COMPRO EN OLIVA service
  • Purpose: We will process your data to provide the YO COMPRO EN OLIVA service. Your data will be communicated to the businesses or business groups affiliated with the service and the data controller to adequately provide the service.
  • Legal Basis: The legal basis that legitimizes this processing is the granting of your consent when requesting the service.
  • Retention: Once you unsubscribe from the service, your data will not be used; however, they will be retained for the mandatory time according to tax regulations.
• Communications with representatives and/or spokespersons of affiliated businesses or business groups
  • Purpose: We will process your data to carry out the YO COMPRO EN OLIVA service. Your data will not be communicated to third parties.
  • Legal Basis: The legal basis is the contractual relationship between the Oliva City Council and the affiliated business.
  • Retention: Once you unsubscribe from the service, your data will not be used; however, they will be retained for the mandatory time according to tax regulations.
• Communication of information related to promotions and offers from affiliated businesses
  • Purpose: We will send you information about our products, promotions, services, and activities. Your data will be communicated to the businesses affiliated with the YO COMPRO EN OLIVA service.
  • Legal Basis: The legal basis that legitimizes this processing is the granting of your consent when checking the communication authorization box on the user registration form.
  • Retention: Your personal data will be retained until you request to no longer receive our communications; at that time, they will be deleted. You may request deletion at any time from your profile on the platform’s website or directly through the unsubscribe options that will appear in the communications you receive.
• Contact, complaints, or suggestions mailbox
  • Purpose: We will process your data to respond to your request, questions, or doubts. Your data will not be communicated to third parties.
  • Legal Basis: The legal basis that legitimizes this processing is the granting of your consent when sending a complaint or suggestion.
  • Retention: Your personal data will be retained until your request has been answered and appropriate actions have been taken. After this, they will be deleted once the legal retention periods have elapsed, unless administrative, civil, and/or criminal liabilities may arise.

No automated decisions will be made based on your data.

Your personal data will not be transferred outside the European Economic Area or to countries that do not meet the required level of compliance by law without your prior express authorization.

All information provided by the user must be truthful. The user is solely responsible for any false or inaccurate statements they make and any damages caused to the City Council or third parties. The Oliva City Council reserves the right to exclude from services any user who has provided false data, without prejudice to any other actions that may proceed under the law.

All data provided by the user will be treated with the utmost care by the Oliva City Council, Moneder SLU, as well as the affiliated businesses that have access, according to the security measures based on the level of risk associated with the information and as provided in the regulations on personal data protection and information society services, and only for the purposes envisaged by the YO COMPRO EN OLIVA service.

3.- Transfer or communication of data to third parties

Data communications will be carried out according to the loyalty request made by the user to the businesses affiliated with the loyalty system. Therefore, the user necessarily and expressly authorizes YO COMPRO EN OLIVA to communicate their data to the businesses where the user makes a commercial transaction or where they have registered on the loyalty platform.

To properly provide the service, data may be provided to entities that provide us with services (apps, web hosting, service derivations), and these will process your data as “data processors.” The company Fidelización Moneder SL is the managing entity of the database and the YO COMPRO EN OLIVA platform.

This management of your data is carried out solely and exclusively to ensure the realization, security, and availability of the services we offer, guaranteeing that these entities apply technical, legal, and organizational measures and best information security practices. This avoids unauthorized alteration, loss, processing, or access and other obligations in the matter required by regulations at any given time.

Outside of this situation, no communication of your personal data to third parties is made, except when required by the competent public authorities and/or other entities, in accordance with the applicable legal and regulatory provisions at each moment.

4.- Your rights when providing your data

You can request and obtain information on how and why we are processing your data at any time, exercising the following rights:

• Access to your data: request what data we have and what use we make of them.
• Rectify your data: request the modification or rectification of inaccurate data.
• Delete your data: request that the data be deleted and not processed, except what the law requires us to retain.
• Limit processing: request that the data be retained for legal needs.
• Object to processing: request that a specific use of your data not be made.
• Data portability: request that we provide the data in a compatible format so that you can provide it to a third party that needs to offer you a service.

To exercise these rights, you can send a letter indicating which right you want to exercise (Access, Rectification, Deletion, Limitation, Opposition, or Data Portability), attaching a copy of your ID in person or by postal mail to the Municipal Office of Citizen Service located at Pl. Ayuntamiento, 1, 46780 Oliva, or through the specific procedure of the Electronic Headquarters, “Exercise of Rights of Access, Rectification, Deletion, and Opposition of Personal Data.”

5.- Additional information on personal data processing

If you would like more information on the personal data processing carried out by the Oliva City Council, you can contact the Data Protection Officer:

• Data Protection Officer
• Postal address: Pl. Ayuntamiento, 1, 46780 Oliva
• Email: info@oliva.es

6.- Submission of complaints

The Data Protection Agency (www.aepd.es) is the Supervisory Body that ensures compliance with data protection legislation in the Valencian Public Administration. If you believe that the City Council has violated any of the provisions established in this regulation, you can contact them to file a complaint.